Experience

Driving operational efficiency through data, process optimization, and strategic insights across our supply chain. I partner cross-functionally to enable scalable solutions, streamline workflows, and support enterprise-wide supply chain initiatives. Responsibilities including traveling across our Distribution Centers network to enable and implement new processes and technology.

Strategic Leadership: Led concurrent projects, providing strategic direction and surpassing client expectations. Implemented proactive problem-solving and decision-making to mitigate risks.

Organizational Excellence: Optimized efficiency through robust project management methodologies. Developed and maintained project plans, budgets, and timelines to ensure precise execution.

Relationship Building: Quickly built and fostered relationships with key stakeholders, team members, and external partners. Cultivated a network of trust for effective communication and collaboration.

Adaptability and Innovation: Thrived in a dynamic corporate environment, adapting to changing project requirements. Encouraged innovation, fostering creative solutions and best practices.

Team Collaboration: Facilitated cross-functional collaboration, fostering a positive team culture. Motivated and guided teams to work cohesively towards shared project goals, boosting morale and productivity.

Communication Skills: Demonstrated strong interpersonal and communication skills. Effectively communicated project details to both technical and non-technical stakeholders, ensuring transparency and alignment with organizational objectives.

- Assisted in drafting SOWs and contract negotiations, helping to win projects reflecting millions of dollars in gross revenue.

- Participated in the hiring process of new employees, including streamlining the process to complete hiring in a shorter timeframe.

- Met regularly with CEOs and/or other members of C-Suite of many well-known companies to provide guidance, status updates, and other feedback.

- Took over a failing project for a well-known luxury watch manufacturer, bringing the project back on track and successfully completing the project on time and within budget.

- Led the implementation of SAP Integrated Business Planning (IBP) for a company known as a global leader in technology and business solutions.

- Spearheaded projects ranging from $250k to $1m+, consistently surpassing expectations.

-  Hired and managed Associate Project Managers and Project Coordinators. 

- Worked closely with the CIO and other senior members of IT Management on a daily basis.

- Oversaw all projects related to / affecting the company's distribution centers.

- Led Apple's "store within a store" initiative to stand up Apple's dedicated areas within Best Buy stores.

- Led numerous Integrated Business Planning (IBP) projects successfully completing each project within budget and on schedule.

- Managed all projects for one of the world's largest semiconductor & software companies, overseeing up to 9 projects at a time. This company represented over 1 billion dollars in gross revenue for Tech Data.

- Led the initiative for one of the world's largest computer manufacturers to move their inventory to Tech Data's warehouses. This included leading contract negotiations with over 150 retailers and numerous IT projects to tailor specific requirements to each retailer.

- Frequently took over failing projects to bring them back to health. 

- Managed IT projects relating to distribution, retail, software, IOT, cloud, supply chain, and other streams. 

- Experienced in a multitude of systems, including SAP, Integrated Business Planning, BW/BI, SAP Request Manager, RPA/BOTs, EDI, ImageWright, EasyVista, DevOps, Smartsheet, and more.

- Prior awards include Project Team of the Quarter, Employee of the Quarter, and Employee of the Year.

- Directly managed up to 30 employees in the IT Help Desk and Operations Departments. Maintained staff by recruiting, interviewing, hiring and training employees. Completed monthly individual staff meetings, annual performance reviews, and developed personal development plans for employees. Provided weekly status reports to senior management regarding systems issues, personnel issues, and other areas of interest as needed. Maintained relationships with internal customers, senior management, and outside agents. Also met regularly with agents via phone and in-person to address and resolve technical issues and provide systems training. Also acted as Project Manager for all of the company's initiatives.

- Successfully led the transition to a new ERP system within budget and on-time

- Led the initiative to design and create the company's first phone-based application

- Assisted and provided guidance to Supervisors during the hiring process

- Created and facilitated training on multiple topics; including systems, FEMA updates/Revisions, general employee HR-related issues, etc.

- Responsible for ensuring all systems were updated with the latest FEMA revisions prior to their effective dates

- Worked directly with the CEO, CIO, and other members of C-Suite

Responsible for investigating and handling all aspects of personal and commercial auto claims, including property damage and evaluating bodily injuries, as well as investigating theft and fire losses. Investigation of claims completed through fieldwork, which involved in-person meetings with all parties and inspection of all vehicles involved. Responsibilities also include writing vehicle damage estimates on repairable or drivable vehicles. 

Responsible for handling the majority of Theft and Arson Claims received in the Total Loss Department with limited supervision. Responsible for obtaining and maintaining essential information in order to process non-routine cases. Conducts investigation on assigned cases and works closely with the SIU Department to ensure claims are processed in a timely manner and fraud issues resolved. Frequently exercises initiative and independent judgment and solves problems of various scope and complexity; assumes full responsibility for actions and decisions made.