Experience

• Spearhead the development and maintenance of custom applications, ensuring alignment with business objectives and delivering exceptional value.

• Oversee the full lifecycle of applications, including feature development, data pipelines, APIs, and third-party solution integrations.

• Partner with cross-functional teams, including engineering, design, and analytics, to optimize the performance of enterprise platforms and customer-facing tools.

• Lead strategic planning efforts, prioritizing features, and managing roadmaps to improve system efficiency and user experience.

• Act as a liaison between IT and business stakeholders, ensuring seamless collaboration and communication for the delivery of effective technical solutions.

• Successfully execute projects, implementing performance optimization strategies that enhance customer experience.

• Experience in managing and scaling support tools for global businesses, ensuring platform consistency while tailoring solutions for regional differences.

Pivotal in leading complex client engagements to achieve transformational success, with expertly balanced responsibilities spanning a multifaceted spectrum of strategic, operational, and leadership duties. Championed the realization of project objectives and consistently exceeded client satisfaction benchmarks, ensuring precise project leadership and execution aligned seamlessly with client visions.

Dedicated to cultivating and nurturing client relationships, fostering lasting partnerships. Delivered projects on time and within budget, with meticulous attention to detail and astute budget management. Instilled a culture of collaboration and achievement within teams, optimizing resource allocation while upholding fiscal responsibility. 

Committed to quality assurance standards and transparent communication, navigating complex stakeholder dynamics with finesse and consistently spearheading successful projects ranging from $250k to $1m+, surpassing expectations.

Managed IT projects on a global scale to deliver new technology and enhancements. Acted as Program Manager for one of the world’s largest semiconductor and software distributors. Frequently took over failing projects to bring them back to health. Managed IT projects relating to distribution, retail, software, IoT, cloud, supply chain, and other streams. Interviewed and hired contract project managers to assist as needed. Managed contracts, budgets, and timelines to ensure successful initiatives. 

Managed 30+ employees, overseeing daily support operations, the IT Help desk, and project managed all IT-related projects, initiatives, and system enhancements to maintain federal compliance with FEMA guidelines. Created and maintained project plans, budgets, and resource management to ensure successful project completion on or ahead of schedule. Created training manuals and provided training to both internal employees as well as external insurance agents across the United States.

Responsible for investigating and handling all aspects of personal and commercial auto claims, including property damage and evaluating bodily injuries, as well as investigating theft and fire losses. Investigation of claims completed through fieldwork, which involved in-person meetings with all parties and inspection of all vehicles involved. Responsibilities also include writing vehicle damage estimates on repairable or drivable vehicles. 

Responsible for handling the majority of Theft and Arson Claims received in the Total Loss Department with limited supervision. Responsible for obtaining and maintaining essential information in order to process non-routine cases. Conducts investigation on assigned cases and works closely with the SIU Department to ensure claims are processed in a timely manner and fraud issues resolved. Frequently exercises initiative and independent judgment and solves problems of various scope and complexity; assumes full responsibility for actions and decisions made.